We provide these services:
Base System Operation Support
Hardware
- Desktop
- Laptop and Mobile devices (iPad, Microsoft Surface, Windows Mobile…) (x1.5)
- Server (x3)
- Printer
- Scanner (x0.25)
- MFC (x1.25)
- Hardware not under warranty (x1.5)
Connectivity
- Email, calendar, VPN, web browser
- Access to campus network
- Access rights to information resources
Standard Software Configuration
- Current version of Windows, on domain
- Microsoft Office
- Anti-virus
- Adobe Reader
- Java
Non-Standard Software Configuration
- Legacy version of Windows (x1.5)
- OSX, iOS, Linux (x1.5)
- Off Domain/network (x5)
- Local user as administrator (x5)
Services
- Plan
- Install
- Configure user settings
- Back up and recover
- Manage group policies
- Scan for vulnerabilities
- Deploy security patches and service packs
- Troubleshoot
- Train users in computer systems operations and usage
- Interact with suppliers on replacement and repairing requests
- Maintain inventory of spares
- Update asset list
- Upgrade
- Dispose
Solution Support
Third Party Application Maintenance
- Support Operating System and production platform
- Keep system up and running
- Backup and restore database
- Set up ODBC connections
- Apply security patches, updates and upgrades
- Keep license inventory up-to-date
- Archive historical data
- Fix custom reports
- Train power users in advanced configuration and problem fixing
- Conduct performance tuning with vendor technicians
- Work as liaison to vendor to relay and track supporting calls
- Implement workarounds when system is malfunctioning
- Web site update and maintenance
Home Build Application Support
- Support Operating System and production platform
- Keep system up and running
- Apply security patches.
- Upgrade with new versions of Operating Systems, web browser and other platform changes.
- Archive historical data
- Conduct performance tuning/on-going training
- Investigate errors
- Answer support calls and questions.
- Debug confirmed features
Solution Development
Third Party Solution Implementation
- Acquire and set up infrastructure
- Purchase and inspect hardware
- Communicate with stakeholders
- Install Operating System, database and application server
- Set up user authentication and authorization
- Compose firewall rules
- Integrate with other systems
- Convert data
- Set up testing and production systems
- Install client application
- Validate usability
- Fine-tune performance
- Roll out solution
- Build custom reports
- Review the process
Home Build Solution Development
- Develop initial vision
- Plan and initiate architecture envisioning
- Gather user stories
- Prototype
- Model the iteration scope and estimate requirements
- Set up development environment
- Design, implement, and test solution
- Review and refactor code
- Communicate with stakeholders
- Demonstrate deliverables
- Manage changes
- Deploy to QA environment
- Conduct system and user acceptance testing
- Train users
- Release to production environment
- Identify defects and enhancements
- Set up user authentication and authorization
- Review and improve the process
- Retire and migrate solution
General IT Consulting
Enterprise Analysis
- Analyze business model and need
- Define business opportunities
- Assess feasibility
- Compose RFP and evaluate responses
Quality Management
- Listen to customer complaints and ideas
- Identify capability gaps
- Design and maintain reusable frameworks